Refund Policy

Effective Date: January, 2025

At ReHostX.com ("ReHostX", "we", "our", or "us"), we are committed to providing reliable digital services and customer satisfaction. This Refund Policy explains when refunds are available and the conditions that apply.

1. 15-Day Money-Back Guarantee

ReHostX offers a 15-Day Money-Back Guarantee on eligible Hosting and Security products.

If you are not satisfied with an eligible service, you may request a refund within 15 calendar days of the original purchase date.

The guarantee applies only to the initial purchase of an eligible service and does not apply to renewals, upgrades, add-ons, or subsequent billing cycles.

2. Eligible Products

The 15-Day Money-Back Guarantee applies only to the following products:

Hosting Services

• Shared Web Hosting

• Reseller Hosting

• VPS Hosting

• Cloud Hosting

• Dedicated Server Hosting

• Managed Hosting

• Email Hosting

Security Products

• Website Security Services

• Malware Removal Services

• Website Security Monitoring

• Firewall and Security Protection Services

• Backup and Disaster Recovery Services

• Other ReHostX-managed security services specifically marked as eligible

3. Non-Refundable Products and Services

The following products and services are not eligible for refunds:

• Domain name registrations

• Domain renewals

• Domain transfers

• Premium domain names

• SSL certificates

• Website design

• Website development

• Custom software development

• Remote ISP management services

• Server administration and consulting services

• Technical support services

• Software licenses

• Third-party subscriptions

• Premium themes, plugins, templates, or digital downloads

• Any custom or one-time professional service that has already been delivered

4. Refund Eligibility

To qualify for a refund:

• The request must be submitted within 15 calendar days of the purchase date.

• The account must comply with our Terms of Service and Acceptable Use Policy.

• The service must not have been used for unlawful, fraudulent, or abusive purposes.

• You must provide your Order ID or Invoice Number with your refund request.

5. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refunds are typically processed within 5–14 business days, depending on your payment provider or financial institution.

Any applicable payment processing fees, bank charges, currency conversion fees, or other non-refundable third-party costs may be deducted where permitted by law.

6. Abuse of the Refund Policy

The Money-Back Guarantee is intended to ensure customer satisfaction and may not be used to obtain services without payment.

ReHostX reserves the right to deny refund requests in cases of:

• Fraud or attempted fraud

• Violation of our Terms of Service

• Abuse of our infrastructure or services

• Repeated or excessive refund requests

7. Chargebacks

If you experience an issue with your purchase, please contact our support team before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in the suspension or termination of services while the dispute is under review.

8. Changes to This Policy

ReHostX reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon publication on ReHostX.com.

9. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact the ReHostX support team through the contact information provided on ReHostX.com.